ABUBAKAR, Salamot Oyenike

Managed over 40 daily customer inquiries, encompassing sales of service plans, account management, service query resolution, and account cancellations, contributing to customer retention.

Successfully reconnected disconnected customer lines and verified original ownership for line swaps, enhancing service reliability and security protocols.

Conducted in-depth research on highly complicated accounts to deliver comprehensive service solutions and provide critical support for upper management decisions.

Proactively identified and reported unswapped lines to management, facilitating timely corrective actions and maintaining network integrity.

Resolved 95% of customer inquiries across phone, email, and in-person channels, significantly contributing to customer retention and positive brand perception.

Managed and updated customer data using CRM tools, ensuring 100% accuracy and timely information for personalized service delivery.

Successfully advertised and advised customers on newly introduced products and quality selections, directly impacting sales and customer purchasing decisions.

Fielded and resolved over 90% of customer complaints to satisfaction, maintaining a positive rapport even during challenging interactions.

Mastered in-house customer service and sales systems, including Zendesk-powered platforms, to streamline operations and enhance service efficiency.

Assisted a significant volume of MTN customers with financial transactions via the Momo App, ensuring secure and efficient service delivery.

Successfully onboarded new customers, contributing to the expansion of the Momo App user base and market penetration.

Managed the retrieval and activation of dormant customer accounts, restoring access and enhancing user engagement.

Provided direct customer support for mobile money services, resolving transaction-related inquiries and technical issues.

Processed transactions accurately and efficiently, handling a high volume of sales while maintaining customer trust and satisfaction.

Resolved customer complaints regarding billing and services, ensuring positive outcomes and preserving client relationships.

Contributed to inventory management and replenishment efforts, ensuring product availability to meet customer demands.

Provided expert advice to customers on quality materials for their projects, enhancing sales conversions and customer confidence.

Assisted in the logistical management of goods movement from company to site, optimizing delivery schedules and operational flow.

Provided exceptional customer service by assisting clients with diverse IT-related inquiries, resulting in improved satisfaction rates.

Conducted comprehensive tutoring sessions for students on basic computer operations and essential applications, fostering digital literacy.

Attended to all customer requests promptly and efficiently, significantly enhancing overall service satisfaction and operational flow.

Maintained computer systems and resolved technical issues, ensuring smooth operation for both training programs and client services.